In February 2000, the Adair County Commission, Adair County Ambulance District, City of Kirksville and Truman State University entered into an E-911 Joint Services Agreement to improve public safety, and to gain economy of operations while maintaining, improving and coordinating the professional answering and processing of 911 emergency telephone calls in the parties’ service areas.
E-911 Services including 911 call answering, related dispatch processing, and notification services are provided to the Adair County Sheriff’s Department, Kirksville Police Department, Kirksville Fire Department, Adair County Ambulance District, Truman State University Department of Public Safety, the Adair County Fire Department, the Greentop Fire Department, and the La Plata Fire Department.
Business Emergency Contacts
Local businesses are encouraged to complete our Business Emergency Contact Form to be entered into our system. That form can be found by clicking here.
Tips for Calling 911
Take a deep breath and speak clearly
The dispatcher will ask important questions and the information you provide will be used to send the best assistance. The first question will be “What is the address of the emergency?” In a calm and clear voice, give the dispatcher the address of the emergency. You may be asked this question several times. If you don’t know the exact location – address, and town – identify an intersection, landmark, large buildings, or street signs, to help the first respondents find you. The dispatcher will also ask for your phone number.
Listen carefully, answer slowly
The dispatcher will guide the conversation. Answer all questions clearly and completely. Even if it seems to be taking a long time, there is a good chance that help is already on the way.
Follow Instructions
The dispatcher may give you directions about what to do. Listen carefully and follow each step you are given. If you do not understand, ask for clarification.
Do not hang up until the dispatcher ends the call
Sometimes calls to 911 are abandoned (hang-ups or silences). If a call is abandoned, it must be traced by emergency personnel, which can keep them from responding to an actual, real emergency. Do not prank call 911.
If you were put on hold, don't fret!
The dispatcher may be getting multiple calls on the same incident or accident. It is also possible that the dispatcher is working out the details of your emergency, or may need to transfer your call to another agency. No worries! The dispatcher is doing their best to assist!
When to Call 911
Call 911 when you are witnessing or experiencing an emergency such as a fire, a criminal act, or a life-threatening situation. If you are unsure whether or not to call 911, err on the side of caution and call anyway! Explaining the situation to a dispatcher is always the safest option.
Call 911:
- Call 911 to save a life or for injuries that need emergency medical attention.
- Call 911 to report a fire, sparking electrical hazards, or hazardous chemical spills.
- Call 911 to report a crime.
When to Call the Non-Emergency Number 660-665-5621
In the event you do not have an emergency but need to ask a question or speak to the police. A dispatcher will do their best to point you in the right direction.
- Auto theft not in progress
- Parking Complaints
- Loud music complaints
- Barking dog complaints
- Any crime to a person not life-threatening
What Types of Questions Will Dispatchers Ask?
When you call 911, the dispatchers will ask specific questions used to gather as much information as possible. This information will be used to help police, fire and EMS to fully understand the situation before coming to your aid. The more information emergency responders know, the faster they can come to your aid!
Basic
- What is the location of the emergency?
If you don’t know the exact address, let the dispatcher know, and describe:
Cross streets or landmarks
Business names or parks nearby
House numbers surrounding you
If calling inside a home, look for mail with an address
If hunting with GPS, offer coordinates to the dispatcher.
- What is the phone number you’re calling from?
This is the number to the phone you’re calling from. Dispatchers need this information in case they have to call you back for more information.
If you are not at home, do not provide a home phone number.
Make sure you know your cell phone number.
- What is the problem?
Make sure you tell dispatchers exactly what the problem is, and exactly what happened. Be concise, and provide details of the actual situation, not what led to the situation.
Examples: “I see a fight on the corner of Baltimore and Washington”, “My ex-boyfriend just kicked my door in”, and “There is a car accident at US Highway 63 and State Highway 11”.
Were Weapons involved or mentioned?
This is extremely important to tell the dispatcher for everyone's safety.
- Who is involved?
Are you involved or a witness? Provide the suspect's name if you know, or provide a detailed description. Is the suspect still at the scene of the emergency? Or have the left? Provide as many details as possible to dispatchers. Things to describe include:
Name
Male or female, white/black/Hispanic/Asian
Short/tall-heavy/thin
Beard, bald, hair color and style of hair
Jacket, shirt, pants description
Boots, tennis shoes, sandals
Did they leave on foot or in a vehicle?
The direction of their travel
- Vehicle Information of Suspect
Color- was it light or dark
Year- newer or older model
Make/model- as specific as possible
Additional information- toolbox, window decals, bumper stickers, broken window, damage, etc.
License- plate number and state, even partial information can help!
- What kind of clothes are you wearing? Will you be at the scene when respondents arrive?
Dispatchers may ask you these types of personal questions so that emergency respondents can find you at the scene and ask you additional questions that could help to save someone’s life or provide more insight into what happened.
Medical
When you call 911 for a medical emergency, dispatchers will ask you a series of questions to help them determine what the best course of action is for emergency respondents. The paramedics will be better prepared to help the patient if they have all the information you can provide. EMS can also help you by providing the proper steps to take until the paramedics arrive at the scene.
Some common information that is good to include:
Location of the patient at the scene of emergency
Address of emergency
If the situation is happening inside or outside
If you are with the patient, or if you merely saw an accident occur
Dispatchers may ask the following types of questions to help them assess the scene:
What is happening with the patient right now?
Do you know what caused the accident (fall, stabbing, history of health problems, etc.)
How old is the patient?
If you know the patient's exact age, tell dispatchers! If not, describe a general age frame (child, teen, young adult, middle aged, or elderly).
Is the patient conscious and breathing?
This is important for dispatchers to know, as it can indicate the severity of an injury and will alert EMS to respond accordingly.
Fire
If you call 911 to report a fire, the most important information to convey is the location of the fire. Letting dispatchers know exactly where the fire is happening can help them send the correct emergency services and help stop the fire quickly.
Some common things to include in your description of the fire include:
Building type, vehicle or grass
Size of the fire
You can estimate using commonly known sizes such as a football field, vehicle size, parking lot space, bedroom, or grocery store!
Nearby structures that may be in the path of the fire.
Important to tell dispatchers what is close to the fire so they can properly alert occupants.
If anyone is inside the house or building that is on fire.
If anyone is injured or needs medical attention.
The color of the smoke and flames.
E-911 Joint Services Board
Members
- Chair: Sara Seifert, Truman State University
- Vice Chair: Don Crosby, City of Kirksville
- Mari Macomber, City of Kirksville
- Scott Williamson, City of Kirksville
- Brad Ray, Adair County Commission
- Rodney Sadler, City of Kirksville
- Katherine Probst, Adair County Ambulance District
- Jason Lene, Adair County Sheriff's Office
- Jeremy Davis, Adair County Fire Department
Meetings
E-911 Service Board meets quarterly on the second Wednesday at 1:30 pm in the Council Chambers at City Hall.
- January
- April
- July
- October
Contact Information
Emergency: 911
Non-emergency: 660.665.5621
Jon Cook, Fire Chief / E-911 Communications Director
jcook@kirksville.gov
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