The City of Kirksville wants to make all of its utility customers aware of upcoming changes that impact the City’s utility billing system. The City is implementing new computer software that requires the creation of new account numbers for all of its utility customers. This new computer software will allow improved payment options and other enhancements for customer service improvements.

New account numbers have been established for all customers, which will have minimal impact on our customers who pay by cash or check, through mail or in person. For customers whose method of payment is through electronic means, each customer will need to create a new online account. Information regarding when and how has been provided in your September statement. Utility customers will receive the September utility statement a little later than usual, in early October. In that statement, there are instructions on who needs to take action and how to set up a new online account. 

New customers to our service beginning September 13, 2023, and during this computer software transition will need to register for City utilities in person at City Hall. 

The City’s website has been updated with your new online payment and service information. As more online features and service options become available, the website will be updated to reflect those improvements. Please stay tuned to official City communications so you are informed.

We appreciate the patience of our customers as we work through this transition. This is an exciting change that will enable improved online payment functionality for the City of Kirksville services.