The City of Kirksville wants to make all of its utility customers aware of upcoming changes that impact the City’s utility billing system. The City is implementing new computer software that requires the creation of new account numbers for all of its utility customers. This new computer software will allow improved payment options and other enhancements for customer service improvements.
New account numbers will be established for all customers, which will have minimal impact on our customers who pay by cash or check, through mail or in person. For customers whose method of payment is through electronic means, each customer will need to create a new online account. Information regarding when and how will be sent out in October with the September statement. Utility customers will receive the September utility statement a little later than usual, in early October. In that statement, there will be instructions on how to set up an online account. Until that time, nothing needs to be done.
New customers to our service beginning September 13, 2023, and during this computer software transition will need to register for City utilities in person at City Hall.
The City’s current online payment system will close at 11:00 pm on September 20, and this includes the pay-by-phone service. The City will not be able to take online payments from that time until the new site is expected to launch during the first week of October. Payments can still be made in person at City Hall and Hy-Vee or placed in the drop box outside of City Hall or across the street in the payment receptacle.
Additional information will be provided in the coming weeks ahead of any change. Once the changes are in place, the City’s website will be updated and the online service reinstated. Please stay tuned to official City communications so you are informed about this process.
We appreciate the patience of our customers as we work through this transition. This is an exciting change that will enable improved online payment functionality for the City of Kirksville services.